By booking a service with Pure Royal Experiences (PRE), clients acknowledge and agree to the following policies. These policies are designed to ensure a smooth planning process and a successful experience for both our clients and vendor partners.

BOOKING & PAYMENT

Services are not considered officially booked until all required payments and requested booking information have been received.

For custom services, your proposal will outline the payment schedule, services included, and any additional terms specific to your experience.

All payments must be submitted by the deadlines outlined in your invoice or proposal. Failure to submit payment on time may result in a delay or cancellation of services.

DEPOSITS & RETAINERS

Deposits and retainers secure your date and allow PRE to begin the planning process. Unless otherwise stated in your proposal or agreement, deposits and retainers are non-refundable.

Any remaining balance must be paid according to the payment schedule provided to the client.

CLIENT RESPONSIBILITY

Clients are responsible for providing complete and accurate information throughout the planning process, including dates, locations, guest counts, travel information, preferences, contact information, and other details necessary to complete services.

PRE is not responsible for delays or issues resulting from incorrect, incomplete, or late information provided by the client.

PROPOSAL ARRIVAL & LATE POLICY

Clients must arrive at their proposal location at the confirmed scheduled time.

Proposal experiences often involve multiple vendors who are reserved for specific timeframes, including photographers, videographers, musicians, decorators, venues, transportation providers, and other professionals.

If the client arrives late, vendors are not guaranteed to remain beyond their contracted service time.

Any vendor overtime charges, late fees, extended rental fees, additional staffing costs, or other expenses caused by the client's late arrival will be the responsibility of the client.

If a vendor is unable to extend their service time, PRE cannot guarantee that missed services or time will be replaced or refunded.

We strongly recommend planning to arrive in the area ahead of your scheduled proposal time to account for traffic, parking, transportation delays, and other unexpected circumstances.

EVENT TIMELINE & CLIENT TARDINESS

Clients are expected to follow all confirmed timelines provided by PRE.

Delays caused by the client or members of the client's party may impact vendor services, setup schedules, reservations, venue access, transportation, photography time, and other scheduled portions of the experience.

Any additional costs resulting from client-caused delays will be the client's responsibility.

VENDOR SERVICES

PRE may coordinate with independent third-party vendors on behalf of clients. Vendor availability, policies, pricing, cancellation terms, overtime fees, and service requirements are determined by each individual vendor.

When applicable, clients are responsible for complying with vendor-specific terms in addition to PRE policies.

PRE is not responsible for circumstances outside of our reasonable control involving independently operated third-party vendors.

CHANGES & ADDITIONAL REQUESTS

Your booking includes only the services outlined in your selected package, invoice, or custom proposal.

Requests that fall outside of the original scope of services may require an additional fee.

Major changes to event dates, locations, guest counts, travel destinations, or the overall scope of an experience may require an updated proposal and pricing.

CANCELLATIONS & RESCHEDULING

Cancellation and rescheduling requests must be submitted to PRE as soon as possible.

Payments already made may be non-refundable depending on the stage of planning and any expenses or vendor commitments already made on the client's behalf.

Rescheduling is subject to PRE and vendor availability. Any fees charged by vendors as a result of cancellation or rescheduling will be the client's responsibility.

TRAVEL PLANNING

Travel recommendations are based on information available at the time your itinerary is created.

Pricing and availability for flights, hotels, transportation, restaurants, activities, and excursions may change at any time until reservations are officially booked.

Clients are responsible for reviewing all travel documents, entry requirements, identification requirements, passport validity, visas, and other destination-specific requirements applicable to their trip.

RESERVATIONS & BOOKINGS

Unless reservation or booking assistance is specifically included in your service, PRE provides recommendations and planning guidance but does not automatically make reservations or purchases on behalf of clients.

Clients are responsible for completing recommended bookings within the suggested timeframe.

PRE cannot guarantee that previously recommended hotels, restaurants, activities, flights, or other services will remain available or maintain the same price if the client delays booking.

TRAVEL CHANGES & DISRUPTIONS

PRE is not responsible for airline delays or cancellations, weather disruptions, lost luggage, transportation delays, closures, changes made by hotels or vendors, or other circumstances outside of PRE's control.

When concierge assistance is included in the client's service, PRE will make reasonable efforts to assist with adjustments within the scope of the purchased service.

THIRD-PARTY PRICING

Vendor, hotel, airline, venue, rental, transportation, and other third-party pricing is subject to change until officially contracted, reserved, or paid.

Any increase in third-party costs is the responsibility of the client unless otherwise stated in writing.

REFUNDS

Planning fees compensate PRE for time, research, communication, creative development, coordination, and services already performed.

Once planning services have begun, planning fees are generally non-refundable.

Refund eligibility for third-party services is determined by the individual vendor's cancellation and refund policies.

COMMUNICATION

Clients are responsible for responding to time-sensitive requests from PRE within the requested timeframe.

Delayed responses may affect availability, pricing, vendor reservations, and the overall planning timeline.

PRE cannot guarantee original selections or pricing when client approval or payment is delayed.

FORCE MAJEURE & CIRCUMSTANCES BEYOND OUR CONTROL

PRE is not responsible for delays, cancellations, or inability to perform services caused by circumstances reasonably outside of our control, including severe weather, natural disasters, government restrictions, transportation disruptions, venue closures, emergencies, or similar unforeseen circumstances.

PRE will make reasonable efforts to assist clients with available alternatives when possible.

ACCEPTANCE OF POLICIES

By submitting payment, approving a proposal, or booking services with Pure Royal Experiences, the client acknowledges that they have reviewed and agreed to the policies and terms associated with their booking.

Additional terms may apply depending on the specific event, travel experience, venue, or third-party vendors involved.